How Can We Help?

Our support team is here to ensure you have the best roasting experience possible

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Quick Help

Find instant answers to common questions

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Email Support

Get help from our friendly support team

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App Support

Having issues with the mobile app?

App Store Page →

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Response Times

< 2 hrs

Critical Issues

< 24 hrs

General Support

< 48 hrs

Feature Requests

Quick Solutions

Can't find a profile?

• Make sure the profile is public
• Enter username without @ symbol
• Check for typos in the username
• Try refreshing the page

App not working?

• Update to the latest version
• Check your internet connection
• Try closing and reopening the app
• Reinstall if issues persist

Payment issues?

• Purchases are handled by App Store
• Check your payment method
• Restore purchases in app settings
• Contact Apple Support if needed

Roasts not generating?

• Check if you have tokens available
• Ensure profile is public
• Try a different roast style
• Clear browser cache and retry